1. Returns
You have 30 calendar days from the date you received your item to request a return. To be eligible for a return, your item must:
Be unused, unworn, and in the same condition as when you received it.
Have all original tags and packaging intact.
Include the receipt or proof of purchase.
Non-returnable items include:
Final sale items.
Gift cards.
Customized or personalized products.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.
Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at melissaolvera@vibrantattireclothing.com to initiate the exchange process.
4. How to Initiate a Return or Exchange
To start a return or exchange, please contact us at melissaolvera@vibrantattireclothing.com or call us at 520-590-5657. We will provide you with instructions on where to send your return.
Please include the original packing slip or a copy of your order confirmation in the return package to ensure we can process your return efficiently.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at 520-590-5657 or melissaolvera@vibrantattireclothing.com. We will arrange for a return or replacement at no cost to you.
We value your business and are dedicated to providing you with quality service. Thank you for shopping with Vibrant Attire LLC!